PlasticPackers.co.uk (“we”, “us”, “our”) is owned and operated by Finnsmate Limited, registered in England & Wales with Company Number 16853223. We are committed to protecting your privacy and handling your personal data in a safe, secure, and transparent manner.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or contact us.

  1. Information We Collect

    We may collect the following types of personal data:

    A. Information you provide to us

    Name

    Billing and delivery addresses

    Email address

    Phone number

    Order details

    Messages sent through our contact form

    B. Information collected automatically

    IP address

    Browser type and device information

    Pages visited and time spent

    Cookies & analytics identifiers (Google Analytics, Google Tag Manager)

    C. Payment Information

    Payments are processed securely by third-party providers (Stripe, PayPal, etc.).
    We do not store or access your card details.

  2. How We Use Your Information

    We may use your personal data for the following purposes:

    To process and fulfil your orders

    To send order confirmations, invoices, and delivery updates

    To respond to enquiries

    To provide customer support

    To detect and prevent fraud

    To analyse website performance and improve our services

    To comply with legal or tax obligations

    We will never sell your data to third parties.

  3. Legal Basis for Processing

    We process your data under the following lawful bases:

    Contract – to fulfil your order

    Legal obligation – tax, accounting, fraud prevention

    Legitimate interests – site analytics, security

    Consent – where required (cookies, marketing communications)

  4. Sharing Your Information

    We only share your data with:

    Payment providers (Stripe, PayPal)

    Delivery companies (Royal Mail, couriers, fulfilment partners)

    Analytics tools (Google Analytics, Tag Manager)

    IT and hosting providers

    Legal or regulatory authorities when required

  5. Cookies

    We use cookies for:

    Site functionality

    Shopping cart and checkout

    Analytics and performance

    Advertising (Google Ads, remarketing)

    You can manage cookie preferences via your browser.

  6. Data Retention

    We retain:

    Order records

    Customer accounts: until deletion is requested

    Analytics data

  7. Your Rights (UK GDPR)

    You have the right to:

    Access your data

    Correct inaccurate information

    Request deletion (where applicable)

    Object to certain processing

    Request data portability

    Withdraw consent (where applicable)

    To exercise your rights, contact:
    support@plasticpackers.co.uk

  8. Data Security

    We apply appropriate technical and organisational measures to protect your data, including:

    SSL encryption

    Secure hosting

    Access control

    Payment encryption via trusted processors

  9. Contact Details

    Data Controller: Finnsmate Limited
    Email: support@plasticpackers.co.uk
    Company Number: 16853223